Delivery
How and when your Purelay mattress reaches
your doorstep, and what to expect.
Every Purelay mattress is handcrafted to order, so we take care to get it to you safely and on time. This Delivery Policy explains where we deliver, how long it takes, and what to expect on the day.
It should be read alongside our Return & Refund Policy and Warranty Policy.
1. Delivery Areas
We deliver across India to most serviceable pin codes. You can confirm that your address is serviceable at checkout by entering your pin code.
If your pin code is not serviceable, please contact us and we will let you know whether an alternative arrangement is possible.
2. Delivery Timelines
Because each mattress is made to order, delivery typically takes place within 7–14 business days of order confirmation, depending on size, customisation, and your location.
Once your order is dispatched, you will receive the shipping partner, tracking details, and an estimated delivery date by email and WhatsApp. Timelines are estimates and may be affected by weather, public holidays, or circumstances beyond our control.
3. Shipping Charges
Any applicable shipping charges are shown at checkout before you pay. There are no hidden delivery fees added after your order is placed.
4. Order Tracking
You can follow the status of your order at any time from your account. We also send notifications by email and WhatsApp as your order is confirmed, dispatched, and delivered.
5. On the Day of Delivery
Please make sure someone is available at the delivery address to receive the mattress. Before accepting delivery:
- Check that the outer packaging is intact and free of visible damage.
- If the packaging is damaged, note it with the delivery partner and contact us within 48 hours with photographs.
- Ensure the delivery route, lifts, and doorways can accommodate the mattress for its size.
6. Delays and Failed Delivery
If a delivery attempt fails because no one is available or the address is incorrect, our delivery partner will attempt to contact you to reschedule. Repeated failed attempts may result in the order being returned to us, and additional charges may apply for redelivery.
7. Changes to This Policy
We may update this Delivery Policy from time to time to reflect changes in our logistics, service areas, or legal requirements. The version in force at the time you place your order applies to that order.
8. Contact Us
If you have any questions about delivery or would like help with an existing order, please contact us: